Returns Policy

TheGourmet.com.au ("The Gourmet") is committed to providing you with high-quality panrty essentials and liquor. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion.

Returning a product

We will gladly replace or refund incorrect products received or products that have been damaged or spoiled. Please note we will request an image of the product/label. For all returns and replacement enquires please contact support@thegourmet.com.au within 24 hours of delivery. The Gourmet cannot issue refunds for change of mind or incorrect product choice.

Eligible returns

Returned items must be returned in the same condition in which they were sent including the sealed packaging the product was delivered in.

We are unable to accept returns on the following:

  • Products that have been held for more than 7 days from delivery
  • Product that has been removed from its original sealed packaging
  • Product that has been cooked, cut or partially consumed by the customer

Additional return details

For all returns, please contact support@thegourmet.com.au within seven days of receipt. Due to the nature of our business, a replacement may not always be possible, but we will do our best to help you.