FAQ’s

What is The Gourmet?

The Gourmet is your dedicated online destination for the very best fresh food, pantry essentials and liquor.

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Is there a membership fee to join The Gourmet?

The Gourmet is 100% free to join! You only pay for the products you decide to purchase. Not found what you are looking for? Submit an enquiry

Not found what you are looking for? Submit an enquiry

Where does The Gourmet deliver?

•Fresh orders: we deliver to the majority of Sydney and Perth metropolitan suburbs. You can check the specific suburbs at checkout before you complete your purchase.
 
Sydney fresh orders deliver to; 2000-2002, 2007-2012, 2015-2019, 2021-2050, 2057, 2061-2076, 2084-2097, 2099-2138, 2140-2141, 2145-2148, 2150-2156, 2157, 2160-2168, 2170, 2172-2178, 2191-2234, 2748-2770.
 
•For Pantry and Liquor: we deliver nationally (with the exception of dry zones for liquor)

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When will my order arrive?

•If you place an order for Fresh food you will have option(s) to select a delivery time slot that is available for your specific postcode at checkout. In Sydney, if you’ve included liquor or pantry items in this order, it will be carefully packed together and arrive all at the same time!
 
•If you’ve placed an order for pantry items or anything from The Top Shelf your items will be dispatched the next business day and may take up to 5-7 business days for delivery.
 
•If you’ve placed an order for a wine deal product , the delivery time frame will be specified on the product page and will be take approximately two to three weeks from when the sale ends.

Not found what you are looking for? Submit an enquiry

Do I need to be home to receive the order?

Not at all! When you order you will have the option to leave special delivery instructions. For all fresh food orders, due to the packaging, the box can be left outside for up to five hours after it has been delivered. If you do not have somewhere suitable to leave the box out of sight such as a porch or back garden, you can arrange to have box delivered to work, or left with a neighbour (hopefully they won’t be too tempted to eat your delicious order before you pick it up)!

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How do I manage my account?

Once you’ve logged in you have full access to your account details including all orders placed, your account details and your subscriptions. You can update your information any time at your convenience. For your privacy and protection we do not keep your full credit card details on your account.

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How do I create an account?

Click login on the home page and sign-up by providing your basic details and choosing a password…or simply click: https://thegourmet.com.au/subscription

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How do I change my password?

You can retrieve your password by doing this:

1. Login to your The Gourmet using your email address and password

2. Hover above the Welcome box and a drop down list will appear

3. Click on "My Account"

4. Enter your old password and select a new password

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Is there any order minimum?

While we always try to limit minimum order requirements, from time to time certain suppliers may have certain minimum order requirements. The majority of products we source have no minimum orders. 

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How do I place an order?

After logging in, add the product you would like to purchase to your "cart" and make your way to the "checkout". Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card!

Not found what you are looking for? Submit an enquiry

How does The Gourmet choose what products are sold?

We have a rigorous set of criteria that all of our suppliers meet, and it covers a range of factors from quality product, to their love for their produce and to the alignment with The Gourmet brand. We also taste everything to make sure it’s all amazing!

Not found what you are looking for? Submit an enquiry

Do you have options for people with food allergies or food preferences?

Absolutely! We’re all different and so we make sure we stock a range of suitable items for everyone.

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I’m a supplier and would love to sell my products on The Gourmet. How do I get in touch?

Great! We’d love to hear from you. Please get in touch at support@thegourmet.com.au

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There’s a product I’d love you to carry – how do I recommend it?

Simple…send us a note at support@thegourmet.com.au and we’ll check it out

Not found what you are looking for? Submit an enquiry

When will my order arrive?

•If you place an order for Fresh food you will have option(s) to select a delivery time slot that is available for your specific postcode at checkout. In Sydney, if you’ve included liquor or pantry items in this order, it will be carefully packed together and arrive all at the same time!
 
•If you’ve placed an order for pantry items or anything from The Top Shelf your items will be dispatched the next business day and may take up to 5-7 business days for delivery.
 
•If you’ve placed an order for a wine deal product , the delivery time frame will be specified on the product page and will be take approximately two to three weeks from when the sale ends.

Not found what you are looking for? Submit an enquiry

Do I need to be home to receive the order?

Not at all! When you order you will have the option to leave special delivery instructions. For all fresh food orders, due to the packaging, the box can be left outside for up to five hours after it has been delivered. If you do not have somewhere suitable to leave the box out of sight such as a porch or back garden, you can arrange to have box delivered to work, or left with a neighbour (hopefully they won’t be too tempted to eat your delicious order before you pick it up)!

Not found what you are looking for? Submit an enquiry

How many items can I buy at once?

There are no limits on the amount of items you can buy as long as we have the stock in our warehouse to satisfy your needs.

Not found what you are looking for? Submit an enquiry

How much will I be charged for shipping?

We try to keep shipping costs as low as possible. In most cases we try to cap shipping costs at $9.95 per bundled order (depending on which state you reside). When the weight of the item exceeds ~15 kilos some additional costs may be incurred. All shipping costs are calculated at checkout so you will always be aware of the shipping costs incurred. We are constantly working to improve delivery times and costs

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What do I do if my order has not been delivered?

We will do our best to deliver your order within the timeframes specified. If you have ordered fresh food and have not received your order at the end of the selected time slot (please check your receipt in your email which will contain your selected delivery time slot) then please contact us at support@thegourmet.com.au. For all other orders delivery timelines are approximately 5-7 business days following dispatch (noting some wine deals are dispatched following the sale close). If you have not received your order following this period please get in touch with us at support@thegourmet.com.au.

Not found what you are looking for? Submit an enquiry

How do I make a return?

•We ensure that all our products are delivered with the uttermost care to you but understand that from time to time accidents may happen. If you have received an order with a damaged item all you need to do it get in contact with our support team at support@thegourmet.com.au and they will walk you through the returns process.

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What payment options do you offer?

We accept credit card payments from Visa, MasterCard, as well as payments through PayPal.

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How safe are payments on The Gourmet?

During payment, all your personal information is encrypted by a 128/256bit SSL connection. This means that the information cannot under any circumstances be intercepted by an unauthorised person. We do not store any bank or credit card information after payment. Any cards saved at checkout are stored by our payment gateway provider, eWay.

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How safe are my personal details?

•We have no access to your bank data and do not store any bank or credit card information. This is why you'll need to enter your payment details for each order you place with us.
 
•Your personal details such as your name or email address are only used to ensure that you receive our communications, product launches and specials. Check out our Privacy Policy to find out more about how we take care of your personal information.

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Why was my credit card payment not accepted?

In our experience, the most common reason for a credit card payment to be declined is that the 3 or 4 digit security number (CCV security code) on your card was entered incorrectly. On most cards, the CCV is printed on the back of the card, usually after the card number. If a credit card number is provided with an incorrect CCV, the transaction will not be approved. Please also ensure that you have sufficient credit available on your credit card to complete the transaction.

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How do I invite friends?

Click the link at the bottom of the page that reads ‘Invite Friends Receive $5 Credit’. Then simply enter the email addresses of all the friends you would like to invite, or start sharing your unique invitation link on Facebook or Twitter. We will reward you with $5 credit each time a friend who signs up via this unique link places their first order with us.

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Who can invite?

Only The Gourmet members have the ability to invite friends. And it pays to do so! We will reward you with $5 credit when any friend you invite makes their first purchase.

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Who can I invite to become a member?

You can invite friends, family, colleagues - anyone who might be interested!. You just have to be sure anyone you invite is over 18 years of age. It pays to invite as many people as possible, because you'll receive $5 credit each time someone you've invited places their first order with us.

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Will my friends be spammed when I invite them?

No. We respect your friends' privacy and your trust is of utmost importance to us. Your friend will receive only one email with an invitation to become a member.

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